The following are the guidelines and *pricing for our Web Administrator services.

• One year free maintenance with web package purchase. After first year, $27.00 per month website administration fee.
• For our website maintenance services only -- $37.00 monthly website administration fee. ($42.95 initial setup fee)
• FTP services only -- $10.00 1hr monthly services ($15.00 initial setup fee)
• FTP single sessions only -- $5.35 after initial setup fee.
• Office hours: M-F, 9 to 6pm (CST).
• Service Response: Email will be replied to within 24 business hours.
• Support contact: support@navdon.com

All HTML web pages or PDF files must be proof read and finalized before submitted to Navdon Technology. Make sure new URL links and images are correctly referenced. Please include directory information.

• For paid Web Package only -- customers are allowed up to 2 hours** free web maintenance each month.
• For paid monthly Web Administrator services only -- customers are allowed up to 3 hours** web maintenance each month.
• Change request must be submitted via our support system at:
  Web Support Desk
• Number each item and identify the page. Be specific and concise. Use action words such as: Replace, Add, Insert, Delete. For example:

i. About Us page:

Replace first paragraph: "Navdon Technology started out as a husband and wife team. We are committed to making things easier for the average computer user."

Replace with: "Navdon Technology and Computer Services started out as a husband and wife team. We are committed to making things easier for the average computer user."

ii.Home page:

Change business fax number to: 1.800.888.8888

To avoid mistakes on our part, be sure to provide us with the entire paragraph to be replaced, not fragment of a sentence or paragraph.

• Only one open change request at a time. Please wait until we complete your current change request before submitting another one.
• Only one type of changes per ticket (e.g. website changes should not be combined with email setup requests)
• A change request is only valid when there is an agreement on what needs to be changed.
• The effective date of the change request is the date of when there is an agreement on what needs to be changed, not the date the request is submitted.
• Monthly free maintenance allowance is limited to text changes; it does not apply to design, layout, programming, or functional changes.
• Monthly free maintenance allowance is good for the month and cannot be accumulated or borrowed from the next month.
• If you need to speak with a project manager, please call 1-989-742-2125 and schedule a time for us to discuss your request in more detail.

* Prices subject to change

**Additional fee applies after alocated time

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